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Industry: VR headsets
(VR oculus, Playstation VR)
Solution from Wan-Yo: shock indicator
Challenge for shipping VR headsets (VR oculus, Playstation VR)
Generally speaking, our VR headsets are very durable for daily wear because we choose durable plastic for the shells of the VR headsets. However, some parts like the cameras, screen and lenses in VR headsets could be really delicate and fragile, especially when the cameras are exposed on the sides. If the VR headsets are dropped or shaken hard, the internal parts could get loose or damaged.
Besides, to track poses and motion across all three dimensions of the 3D world accurately, there is also a magnetometer, gyroscope and accelerometer in the VR headsets, which are also sensitive to drop, shock, and crash.
For our customers all over the world, long-distance transportation is common, but damaged goods keep causing losses.
Shipping damage of the VR headsets causes losses
Our costs skyrockets since shipping damage increases. Once we receive damage claims, we need to manage reverse logistics and returns, which means we will spend more money and time on shipping back and forth, inspecting, and even repairs.
Building trust and credibility with customers is pretty hard, and once it’s damaged, it’s a lot harder to regain their trust. Therefore, before it’s too late, we will try our best to get the solution to prevent shipping damage in the future.
Prevent shipping damage with shock indicator
Wan-yo provides us with the best solution, shock indicators, to protect our delicate VR headsets. As the largest OEM manufacturer company, Wan-yo’s solution is considerably convincing, and worth a try. Therefore, we use their signature products for one of the batch of our products, and the shipping damage significantly drops by more than 60%. Shock indicator is not only a reminder, but a deterrent for the well-known features that make all the handlers think they are being monitored, and every move they make should be extremely careful.
From our observation, they have so-called response measures when noticing shock indicators. For example, they would not touch those cargo affixed with shock indicator labels until they record the goods situation thoroughly on the shipping documents, and during their handling, they would do their best to avoid activating the device. With the device, we can track our products during transit, and identify the exact trouble spot resulting in damage; thus we don’t need to take responsibility for others’ mistakes any more.
What’s more, we also discovered other benefits of shock indicators. They are so cost-effective that we could get all of our goods equipped with one shock indicator, which simply costs less than 1 dollar each. (The price might vary depending on a range of internal considerations or external factors in different markets.)